Basic Emergency Communications Dispatcher Skill Certificate

Skills Certificates provide training for entry-level positions and are designed to prepare students to take state, national and/or industry-recognized certifications or licensing exams. While our certificate does not lead to any regulatory-required certification it does prepare candidates for the mental, emotional, and technical skills necessary to qualify and succeed in a career in public safety dispatching. Dispatchers are in high demand region wide, due primarily to the rapid turn-over of fresh hires not prepared to face those critical situational needs. View the Certificate flyer!

Throughout the course, students will study a variety of topics, including communication skills, call-taking procedures, dispatching techniques, emergency response protocols, and computer-aided dispatch systems. The program is designed to be comprehensive, covering both the theoretical and practical aspects of the field.

Student Outcomes

Upon completion of the program students will have a thorough understanding of the role of a dispatcher, be able to demonstrate critical thinking and problem-solving skills, as well as effective communication and interpersonal skills.

This course will identify and specify the training necessary for entry-level public safety dispatchers who have no prior training or limited experience in dispatching. Issues addressed will consist of knowledge and skills necessary for dispatchers to meet minimum performance standards for entry level positions. Students will be introduced to the criminal justice system, the laws as they pertain to dispatchers and public safety, communication theory, telephone procedures, radio procedures, resource and referral services, critical incidents, and stress and mental health management.

For More Information

Dave Sexton, M.A.
775.327.2265
david.sexton@gbcnv.edu

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Why Great Basin College

Great Basin College offers associate and baccalaureate level education in academic, career and technical fields. Welcoming students from all corners of the country, both online and at our various campuses and centers, GBC's presence extends across two time zones and spans more than 86,000 square miles throughout Nevada. A leader in rural higher education, GBC takes pride in developing students who are well-prepared to meet the demands of industry and who contribute to the success and prosperity of the local economy.